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Breakthrough Strategies for Data-Driven Growth.

Unleash the power of your data and convert it into actionable insights and improved results.  When your data scientists and marketers are not able to communicate what they need from each other, we can help bridge the gap.  Get an unbiased perspective. Ensure the basic are being done brilliantly and then help jumpstart innovation.  

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About.

Engage, Convert, Retain:
Uncover New Customer Opportunities.

Using predictive analytics, AI, data science, and research, we uncover the customer opportunities hidden in your data by creating winning acquisition strategies and streamlined processes, plans, re-vamped marketing functions, or new content that engages, converts, and retains the best customers.

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Jim Monteleone

Co-Founder, Managing Director – Data Science

Jim is a results-driven executive with over two decades of leadership in data science and analytics, coupled with a proven track record of driving transformative business outcomes for clients such as Amperity, Adobe, AlixPartners, Intuit, Nomura Japan, Visa, and Wells Fargo. He is a gifted communicator and persuader of technical and analytical concepts to decision makers with nontechnical backgrounds.

 

Jim excels in leveraging machine learning, AI, and innovative thinking to deliver solutions spanning data science, product, engineering, and marketing domains. He has dual MBAs from UC Berkeley Haas and Columbia Business School.

John Leeman

Co-Founder, Managing Director – Marketing Leadership

John works with founders, CEOs, and boards on market sizing and customer segmentation, brand positioning and creative, data/media/attribution strategy and execution, eCommerce and funnel optimization, and marketing team and agency operations, from fee negotiation to AI-enabling tools to analytics stacks that hold up under board scrutiny.

 

He deploys these capabilities as a full-time operator and as an advisor. John held leadership marketing roles including CMO of FreshDirect, Samsung B2B, Axioma, and Innovation Refunds, and did agency work for P&G, American Express, and Microsoft. He has run the budgets, hired the teams, and owned the numbers he now helps clients hit.

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Grace Hon

Partner, Market Positioning & Commercial Strategy

Grace Hon is a senior marketer with more than 20 years of experience helping complex organizations simplify complexity by bringing commercial clarity to sophisticated products, technologies, and business strategies. Her experience spans enterprise technology, financial services, telecommunications, insurance, and B2B services, working with organizations including JPMorgan Chase, IBM, Microsoft, HP, Verizon, Zurich Insurance, TIAA, and First Hawaiian Bank.

 

Grace specializes in helping organizations strengthen market positioning, commercialize new products, develop go-to-market strategies, and build thought leadership that translates technical innovation into clear market value. She is known for connecting business strategy with market execution to help organizations accelerate growth and create lasting competitive advantage.

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Services.

We believe that the key to optimizing your valuable data can create vastly improved brand strategies, user experiences, acquisition models, loyalty campaigns, and promotional programs. But doing this requires a deep understanding of:

Who

your true customers are, their value, and what drives their needs?

What

are the barriers to purchase and what will overcome those barriers?

How

do you keep those customers engaged and happy with your company and its products?

Helping Clients In These Business Sectors

  • Financial Services/FinTech/Banking (B2C & B2B)

  • Enterprise and Consumer Software/Technology

  • Telecom/Consumer Electronics

  • Multi-channel and eCommerce Retail

  • Food/Beverage CPG/Grocery

  • Family Care/Baby Care

  • Gifting and Specialty Behavior Categories

  • Healthcare/OTC/Pharma

  • Lifestage-Lifestyle Marketing

  • Media/MarTech/AdTech

Using These Systems
and Technologies

  • Analytics & Business Intelligence

  • ROI and Attribution Modeling

  • CRM, Marketing Automation, & Database Marketing

  • Data Management Platforms (DMP's)

  • Next-Gen UX Platforms (A.I. Voice Skills, AR/VR)

Delivering These Marketing Consulting Solutions

  • Acquisition, Loyalty, & Retention Marketing

  • Agency Procurement & Optimization

  • Brand Positioning & Creative Campaigns

  • Consumer Research & Insights

  • Content Strategy & Content Marketing

  • eCommerce & Retail Shopper Marketing

  • Forecast Modeling

  • International Expansion

  • Marketing Organization Design & Optimization

  • Media Investment and Communications Planning

  • Predictive Analytics

  • Product Development

  • Product Launches and New Markets

  • Social Media & PR Strategy

  • Strategic Consulting

  • Team Design & Recruiting

Reach out

Let us help you scale your successful business through our analytics-driven, customer-centered approach to innovative go-to-market planning. 
 

One 60 minute preliminary free assessment can often uncover key gaps that can unlock significant growth opportunities.  Make an appointment now and find out for yourself.​

Located in Seattle and Phoenix

© 2026 True Customer Group

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